Strengthening Business Collaborations Using Amazon Chime

Posted By : Anirudh Bhardwaj | 03-Aug-2020

Strengthening Business Collaborations Using Amazon Chime


Seamless business communication is essential to address the mission-critical project requirements and achieve organizational goals. It is a vital component of an effective business strategy that aims to drive business growth by enabling teams to interact and share ideas. Business managers rely on several communication tools to channelize day-to-day activities and take important business decisions. 


The advent of Amazon Chime, a cloud-based communication service from AWS, has made business communications simple, quick, efficient and more effective. Enterprises can use it to migrate their telephony workloads to the AWS cloud to facilitate seamless inbound/outbound communications with minimal disruption. 


Let’s delve into a detailed study to explore the significance and enterprise benefits of Amazon Chime and learn how it improves business communications. 


Also read Scaling Up Cloud App Performance Using Amazon DynamoDB


What Is Amazon Chime?

Amazon Chime is a communication service by Amazon that allows you to chat, conduct voice calls, video conferences, and share content inside and outside of your organization. It automatically syncs data across multiple devices and lets you enable a secure, real-time communication via high-quality audio and video conferences. Using Amazon Chime, you have the flexibility to choose the communication medium that best suits your business requirements. You can also switch instantly from chat to voice call, share your screen, and invite more people to join a meeting.


Key Features of Amazon Chime

Amazon Chime lets you schedule and organize important business meetings, attend video conferences, and business calls, thereby facilitating effective team collaboration. Given below are the key features of Amazon Chime:


Online Meetings

With Amazon Chime, you can easily schedule, organize, and attend business meetings through a simplified user interface. Users can either sign in through their existing Amazon account, or create a new account for Chime. Besides, they can join meetings even without a registered user account if they are invited via distinct meeting IDs. It also comes with a Dolby Voice Room support and Alexa For Business integration to initiate meetings and video conferences. 


Video Conferencing

Amazon Chime lets you attend live video conferences with upto 16 people on desktop and laptops or 8 people on mobile devices. Chime supports Session Initiation Protocol (SIP) and H.323 video conferencing systems, making it easy for participants to join video conferences. Participants can join these conferences by simply adding a dedicated meeting ID into their device console.  


Business Calling and Messaging

You can choose from a variety of communication modes such as chat, voice/video call, voice mail, and more, based on your business needs. Besides, you can use a voice connector to direct your voice traffic over the internet. Chime lets you place important business calls right from the application. It also provides a dedicated voicemail that users can access in the application itself. Chime voicemail is programmed to answer an incoming call on your behalf, in case you are currently unavailable. In addition, you can send and receive text messages as well as multimedia messages with the same look and feel as a Chime chat. 


Business Security and Administration

Amazon Chime lets you ensure the security of your sensitive data. While organizing meetings, you can restrict random access to your meetings by creating meeting IDs and passwords. Although the meeting IDs can be circulated easily, there are other ways to avoid bad audiences. You can use features like event mode, meeting lock, or manually remove attendees if required. Using these controls, meeting organizers and attendees can manage their meetings to ensure security of their sensitive data. Besides, all messages, voice/video call content are encrypted via AES 256-bit encryption standard. 


You may also be interested in reading Strengthening Video Content Management Using AWS Media Services


Key Takeaways

  • Choose from different modes of communication as per your business needs
  • Use a single app for all your business communications
  • Join meetings and video conferences with up to 16 people on desktop and 8 people on mobile devices
  • Create chat rooms to enable multiple users to interact and share ideas
  • Easily switch between devices during the active calls
  • Gain easy access to other services under the AWS umbrella


Wrapping Up

Chime comes in three tiered categories i.e Basic, Plus, and Pro to suit varied business requirements. The best thing about Chime is that it offers pay-per-use pricing which means you only pay for the features you use with no upfront investment or contracts. Summing it up, Amazon Chime is definitely a great solution to strengthen and streamline business communication through effective team collaboration.


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About Author

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Anirudh Bhardwaj

Anirudh is a Content Strategist and Marketing Specialist who possess strong analytical skills and problem solving capabilities to tackle complex project tasks. Having considerable experience in the technology industry, he produces and proofreads insightful content on next-gen technologies like AI, blockchain, ERP, big data, IoT, and immersive AR/VR technologies. In addition to formulating content strategies for successful project execution, he has got ample experience in handling WordPress/PHP-based projects (delivering from scratch with UI/UX design, content, SEO, and quality assurance). Anirudh is proficient at using popular website tools like GTmetrix, Pagespeed Insights, ahrefs, GA3/GA4, Google Search Console, ChatGPT, Jira, Trello, Postman (API testing), and many more. Talking about the professional experience, he has worked on a range of projects including Wethio Blockchain, BlocEdu, NowCast, IT Savanna, Canine Concepts UK, and more.

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