1) Eligibility for Refund or cancellation
All the conditions need to be fulfilled for eligibility of this refund and cancellation policy:
- If the discussion fails to deliver the expected results/delivery with concern team.
- If the client/customer has raised the dispute on deliverables on email with concern project Manager or signing authority within the 02 days for delivery of deliverables.
- If the due date of such invoice shall not be lapse.
- If the project is not taken to be void unless the agreed upon payments are clear.
- If the client never has been declared default in payment, If the contractual obligations have been compiled properly.
2) Refund or cancellation shall not be apply
- If the required information for the successful completion of the project is not given to us at proper time.
- If there is delay or failure in completion of the project due to improper communication from client.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project.
- There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
- If the client will not raise any dispute with respect of deployed employee performance till last sprint of refunding invoice.
- If the project has been completed and uploaded on the server.
- If the client fails in compliance of clause A of this policy.
3) Limitation of Liability
Our liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. Oodles is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the delivery issue which has been communicated to Oodles in writing within stipulated time frame as mentioned herein above in clause A sub clause b which shall be restricted upto 10% of total paid invoices.
4) Process for Refund
The refund will be processed and emailed within the 180 business days from the date of cancellation while the dispute shall be considered as refundable by the Oodles.
5) Terms & Conditions
If any administrative charges shall be applicable during the refund process it shall be borne by the client.
6) Your Consent
7) Inquiries, Concerns and Grievances
Should you have any concerns, grievances or issues with the use of the Website, the products sold, any related services, or this refund Policy, you can write to [email protected] or connect with us on +91-1166107221.