The intent of this policy is to provide an easy solution and path to our client and other affiliates for refund with respect to services acquired from Oodles Technology or our partners or affiliates (Collectively referred to as services).
1) Eligibility for Refund or cancellationAll the conditions need to be fulfilled for eligibility of this refund and cancellation policy:
- If the discussion fails to deliver the expected results/delivery with concern team.
- If the client/customer has raised the dispute on deliverables on email with concern project Manager or signing authority within the 02 days for delivery of deliverables.
- If the due date of such invoice shall not be lapse.
- If the project is not taken to be void unless the agreed upon payments are clear.
- If the client never has been declared default in payment, If the contractual obligations have been compiled properly.
2) Refund or cancellation shall not be apply
- If the required information for the successful completion of the project is not given to us at proper time.
- If there is delay or failure in completion of the project due to improper communication from client.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project.
- There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
- If the client will not raise any dispute with respect of deployed employee performance till last sprint of refunding invoice.
- If the project has been completed and uploaded on the server.
- If the client fails in compliance of clause A of this policy.