The Advent of Virtual Agents To Bring A New AI Revolution
Posted By Anirudh Bhardwaj | 26-Jul-2018
The AI industry is so broad and new innovations are happening almost every day, making it hard for you to stay in
Google is allegedly working on this new AI venture in partnership with several other companies like Cisco and Vonage to develop a new
Virtual Assistants vs Virtual Agents
We all know what Virtual Assistants are, right? In fact, they have now gone mainstream and many of us are using these in our everyday lives. Siri, Cortana, Alexa and OK Google are just some examples of virtual assistants. As a matter of fact, there are dozens of similar apps on both Android and iOS platforms that are just as powerful as any of these. But the question is, “what are Virtual Agents and what makes them different from the Virtual Assistants like Siri, Alexa
A Virtual Agent is more like a Conversational bot that engages the user
On the other hand, a Virtual Agent is primarily meant for dealing with customer support and responds to the queries of the customers regarding any issue they might be facing with their hardware or software. For a more clear image, you can’t own a Virtual Agent as an individual. Only a company can have a Virtual Agent for its support team to respond to the queries of its end-users.
You may also like How Restaurant Training Programs Are Using Virtual Reality.
The Technology Behind Google’s Virtual Agent
The Cloud Engineer at Google, Fei Fei Li reveals that the new AI software shares its underlying technology with Google Duplex which happens to be an AI service that emulates a human voice to call hotels and restaurants to book tables and make reservations. This also means that the Contact Center AI will provide a real human-like experience to the customers while talking over the phone. It would be hard for the customers to know if they’re talking to a robot or a real human being if it isn’t disclosed to them at the very beginning.