Improving Customer Satisfaction and Sales with AI Chatbots
Posted By Khushboo Arora | 07-Jun-2019
Artificially intelligent assistants gained significance in 2018 as programmers developed chat bots capable of answering questions asked by humans. Machine learning algorithms are making chat bots smarter to provide more accurate answers. It is a trend that will dominate how businesses serve their customers by 2021.
Average monthly users of messaging apps like WhatsApp, Skype, and Facebook have increased by 1.2 billion. These messaging apps are integrating their messengers with Artificial Intelligence (AI) enabled chatbots to enable businesses to answer customer queries. Popular messaging app WeChat’s bot can be used to call a taxi, book medical appointments, transfer money, check in to a flight and more. It is estimated that the enterprise AI market will be worth $6.14 billion by 2022.
Let’s explore how AI Chatbots can assist in business progress:
Save Time and Efforts
Chatbots provide immediate assistance to customers, saving their time and efforts. The immediate response from chatbots gives customers a sense of satisfaction that their queries are resolved in real time. Leading research team Gartner forecasts that Chatbots alone will handle 85% of customer queries by 2020.
Responding to Queries and organizing tasks
Chatbot enabled messaging apps can offer a variety of benefits to businesses using a single platform. AI enabled chatbots can be used for collecting customer details, organizing meetings and scheduling tasks. AI chatterbot can also assist sales teams in their daily routine by sending them details of prospective leads.
Streamlining the Shopping Process
When it comes to online shopping, customers details and preferences are pre-saved in the system. Chatbots use these details to identify customer preferences. Intelligent algorithms further use the details to curate items that match customer preferences to improve sales.
Communicating with Personalization
AI chatbots do not need customers to fill questionnaires to resolve their queries. Chatbots can respond to specific customer queries with efficiency to elevate customer satisfaction levels.
Improving Response Rates
The inefficiency of customer care executives to provide timely responses result in customer queries not being answered 90% of the time. In contrast, chatbots provide quick and accurate responses. They can respond to most queries and convert potential visitors into buyers.
AI for Sales and Marketing
AI has the ability to improve advertising, sales, and marketing efforts. It enables marketers and advertisers to make increasingly customized campaigns to attract new customers.
Businesses are taking assistance from AI application development companies to build interactive chatbots for their business. Chatbot development services enable a business to reach out to more customers and serve them better.
Are you planning to opt for a technology that makes your applications smarter? We, at Oodles Technologies, are an India based AI Application Development Company offering AI driven solutions and services to business across the globe. We provide chatbot development services to deliver visible results in improving your response management. Our AI team is experienced in improving the accuracy of chatbot responses and predicting sales and marketing figures. Drop us a line for more insights about our AI capabilities.