Common Issues With Private Listening And How To Fix Them On Roku

Posted By Anirudh Bhardwaj | 30-Jan-2018

Common Issues With Private Listening And How To Fix Them On Roku

Private Listening is one of the most sought after features in Roku that allows you to enjoy your favorite shows while privately listening to the audio using headphones. That way, you won’t be disturbing others. Plus, you can play the videos as loud as you want. The Private Listening feature was launched with the arrival of Roku OS 8 and it is now available on select Roku devices.

 

Private Listening is a great feature that lets you enjoy your favorite shows without disturbing others. But there are several issues that you may face while accessing this feature on your Roku device. In this blog, we have described some common issues that you may face on Roku while using this feature. So let’s get started!


 

When the headphone icon doesn’t show up in the mobile app: If that happens while you are accessing the feature through the mobile app, it is usually because your app is outdated. Update your Roku mobile app immediately and then try again.

 

Video disrupts while activating the feature: It may happen when you connect the headphone or try to activate the Private Listening feature while the video is still playing. When you do that, the video stops and restarts frequently as it is synchronized with the audio in your headphones. To avoid this from happening, activate the private listening only after successfully inserting the headphones.

 

When the audio is out of sync: This may be due to network problems. The system attempts to fix this by its own. So wait for a few seconds and see if that makes any difference. If that doesn’t work, it’s time to troubleshoot.

 

If there’s no audio at all: Check if the volume of your remote or mobile devices is muted or is very low. If that doesn’t work, try removing and reinserting the headphones. Also, the problem may also be with your headphones. Try using them on another device and with that be the case, you’re gonna have to buy new ones.


 

How To Fix The Network Problems?

When you are having issues with the audio or video while using Private Listening, it might be because of the network issues.

 

  • Unplug the power source.
  • Turn off the router. Remove the power cable from the router. Wait for 10 seconds, then plug it in again.
  • Turn ‘on’ the router and wait for a few minutes while it re-establishes the internet connection.
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