How to Create Freshdesk Serverless App using Nodejs
Posted By : Nishi Kumari Jha | 07-Jan-2021
What is Freshdesk Serverless App
Freshdesk is recognized as a customer support software and helpdesk solution which automates several processes. In this article, we will focus on creating a simple Freshdesk serverless application that uses REST APIs to make a call to a third-party (RequestBin).
This app will run when new events fire like Ticket is Created, Update and OnConversationCreate
We will use Product events to listen for new ticket creation.
Also Read: Using a template engine in Nodejs
Create First Serverless App
- In the terminal, type command: fdk create.
- Select a product from the list of products, press Enter.
- From the template list, select your_first_serverless_app and press Enter.
Ensure that you sign up (https://freshdesk.com/signup) for a Freshdesk account.
see here we have the local testing server started usually and with the standard message and all of that and a special message for solace application fdk is more of a simulator when it comes to service applications so you can actually simulate the product events in the app set up events and external events none of that using the simulator interface which is profit by the fdk.
Also Read: Create your very own youtube downloader from scratch using js
Product Events
There are some Freshdesk events such as Ticket create, Ticket update, and conversation create.
Validate and Pack
fdk pack
Custom App Deploy
This app as a custom app and I’m going to fdk pack command to pack this so we have the app packed in the dist directory and we just need to upload this to the developer portal
https://developer.freshdesk.com
Turn To Our SaaS Application Development Services For A Great Return
We are a 360-degree software development company that provides complete web and mobile app development solutions for varied project requirements. Our end-to-end SaaS app development services address your mission-critical project requirements through scalable, responsive, and feature-rich software applications that are easy to scale. We carefully analyze your project requirements and formulate effective strategies to build enterprise-grade web and mobile applications for multiple platforms. For more info, contact us at [email protected].
Cookies are important to the proper functioning of a site. To improve your experience, we use cookies to remember log-in details and provide secure log-in, collect statistics to optimize site functionality, and deliver content tailored to your interests. Click Agree and Proceed to accept cookies and go directly to the site or click on View Cookie Settings to see detailed descriptions of the types of cookies and choose whether to accept certain cookies while on the site.
About Author
Nishi Kumari Jha
She has a good knowledge in the Mean Stack Profile and Total Experience is 1 Year 8 Months.