How to Create Freshdesk Serverless App using Nodejs

Posted By : Nishi Kumari Jha | 07-Jan-2021

What is Freshdesk Serverless App

 

Freshdesk is recognized as a customer support software and helpdesk solution which automates several processes. In this article, we will focus on creating a simple Freshdesk serverless application that uses REST APIs to make a call to a third-party (RequestBin).

 

This app will run when new events fire like Ticket is Created, Update and OnConversationCreate

 

We will use Product events to listen for new ticket creation. 

 

Also Read: Using a template engine in Nodejs

 

Create First Serverless App

 

  1. In the terminal, type command: fdk create.
  2. Select a product from the list of products, press Enter.
  3. From the template list, select your_first_serverless_app and press Enter.

 

 

Ensure that you sign up (https://freshdesk.com/signup) for a Freshdesk account.

 

see here we have the local testing server started usually and with the standard message and all of that and a special message for solace application fdk is more of a simulator when it comes to service applications so you can actually simulate the product events in the app set up events and external events none of that using the simulator interface which is profit by the fdk.

 

Also Read: Create your very own youtube downloader from scratch using js

 

Product Events

There are some Freshdesk events such as Ticket create, Ticket update, and conversation create.

 

Validate and Pack

fdk pack

 

Custom App Deploy

This app as a custom app and I’m going to fdk pack command to pack this so we have the app packed in the dist directory and we just need to upload this to the developer portal

 https://developer.freshdesk.com

 

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Nishi Kumari Jha

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